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To be eligible to take the CIS-HAM Exam, candidates must have completed the ServiceNow Hardware Asset Management course or have equivalent experience. CIS-HAM exam consists of 60 multiple-choice questions that assess the candidate's understanding of hardware asset management concepts, ServiceNow hardware asset management functionality, and best practices for managing hardware assets. CIS-HAM exam is timed, and candidates have 90 minutes to complete it.
ServiceNow is a leading platform for digital workflows that helps organizations streamline their operations and improve business efficiency. With its wide range of modules and tools, ServiceNow provides a comprehensive solution for managing various aspects of IT service management, including asset management. The Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam is a certification program that validates an individual's expertise in managing hardware assets using the ServiceNow platform.
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ServiceNow CIS-HAM Exam Dump, CIS-HAM Latest Test Question
ServiceNow Certification CIS-HAM Exam is very popular among the IT people to enroll in the exam. Passing ServiceNow certification CIS-HAM exam can not only chang your work and life can bring, but also consolidate your position in the IT field. But the fact is that the passing rate is very low.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q135-Q140):
NEW QUESTION # 135
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
Answer: D
Explanation:
According to the Hardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.
To activate the HAM plugin, you need to request it from the HI Customer Service System1.
Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform2.
The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation2.
Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance. References:
Hardware Asset Management documentation
Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 136
What are the main purposes of transfer order line tasks? (Choose two.)
Answer: A,C
Explanation:
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
Reference:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
NEW QUESTION # 137
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
Answer: C
Explanation:
Explanation
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro".
Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple".
Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, "A2341".
The normalized display name is a combination of these three fields, separated by commas. For example,
"iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow
NEW QUESTION # 138
To utilize the contract rate cards features, which plugin is required to be activated?
Answer: B
Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5. References: 1: Rate Management 2: Cost Management - ServiceNow Elite 3: Financial Management 4: Contract Management 5: Cost Management
NEW QUESTION # 139
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
Answer: C,E,F
Explanation:
According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. References:
Hardware Asset Management
What is Hardware Asset Management?
[Hardware Asset Management - ServiceNow Docs]
NEW QUESTION # 140
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